Knowledge hub

Schools make hundreds of decisions every day across many aspects of school life. Many of these decisions are shaped by instinct, experience, or tradition, which are invaluable. Increasingly, the schools are realising pairing experience with data-driven insight is the golden formula. The challenge isn’t access to data as most schools have more than enough but it’s how it’s used. Raw numbers alone don’t make better decisions; interpretation and action do. When data is underutilised, opportunities are missed, patterns remain invisible and assumptions can slowly creep into bias.

Over the years, I’ve seen many cases where too many voices in the hiring process create unintended confusion. Different stakeholders - from HR and finance to leadership and SLT's and beyond - all bring their own priorities and perspectives.

Independent schools today are operating in a climate of shifting expectations, financial pressures, political interference and heightened competition. Where once reputation and tradition alone could sustain healthy enrolment, schools now face headwinds that demand a more proactive and strategic approach to positioning themselves in the marketplace. We've only got to see the stories of closures of long standing institutions to see how challenging the sector is right now. Marketing, certainly when I first started in schools recruitment, was once seen as peripheral or an add-on to someone else’s job description, but over the years has now moved firmly to the fore.

In every school, there are people who quietly carry a depth of knowledge that can’t be found in a handbook. They know the systems, the quirks, the personalities and the unwritten rules that make things run smoothly. When those people leave, the loss is often felt far beyond their job title.

Student wellbeing has become much more of a staple inclusion into the fabric of schools than I can ever remember from my own school days. It does seem however, that staff wellbeing is just slightly behind that curve and although I see examples everyday on job specs about the wellbeing support in place, I also hear too many stories from candidates saying how the reality feels very different.

Hiring the right support staff, finance managers, HR professionals, operations leads and administrative teams, is only half the battle. Retaining them is equally crucial, as high turnover disrupts workflows, adds recruitment costs, and can impact the smooth running of a school. A strong onboarding process ensures new staff feel confident, supported and integrated into their new environment, setting the stage for long-term success.